BOCResponse.com
The BOC Customer Portal, BOC Limited and it's parent company The
BOC Group plc, share your concern about the protection of your personal
information and is committed to safeguarding your privacy online.
This is our policy regarding the privacy of information we collect
on the site. Please read it carefully to understand how your personal
information will be treated as you make full use of our many offerings.
We review our privacy practices from time to
time. We ask that you bookmark and periodically review this page for
updates to our Privacy Policy. To contact us about privacy issues
relating to the BOC Customer Portal site, to report a violation of
our Privacy Policy, or to raise any other issue, please e-mail us at
sureserve@boc.com.
The Information We Gather
We gather two types of information about users:
1. Tracking Information
Tracking information is information that is collected about every
visitor to the site, and is automatically gathered using "cookies."
A cookie is a small data file that is written to the user's hard
drive by a Web server and used to track the pages the user has visited.
Cookies do not include personal information about you, but they
are unique to each user so that the site computers can distinguish
between users, and personalize your experience if you have provided
information about yourself. Cookies used by us in connection with
the site are encoded and contain a unique digital signature to prevent
tampering. Cookies are only read by the website computer that placed
them, and cannot execute any code or virus.
2. Personal Information
Personal information is information that relates to an identifiable
individual. The site may include features allowing a user to register
their personal details on the site, or send us personal information
such as his or her name, email address, telephone numbers, employment
history and the like.
Use of the Information
1. Tracking information
We use tracking information in aggregate form to build higher-quality,
more useful services by performing statistical analyses of users'
activities, and by measuring demographics and interest regarding
specific areas of the BOC Customer Portal. We also use the aggregate
data to inform our partners as to the number of people who have
seen and clicked on links to their websites.
We also provide statistical information based on the tracking information
to our owners, subsidiaries, affiliated companies (collectively,
"Affiliates"). None of the statistical information provided
to them can be connected to the identities or other personal information
of individual users.
2. Personal Information
We may use this information in a number of ways:
- to customize various aspects of the site
to your preferences.
- to pre-complete online forms on this site
and on other BOC sites. For example, if you have provided an
address when using one service, the site computers may
automatically fill in that information on an order form for
another service. Other BOC sites may automatically recognize your
registration information. This is simply a convenience -- no
information is released to anyone unless you authorize its
release, such as by clicking a "Submit" button.
- to send you BOC information, product
announcements, and the like that we feel may be of interest to
you. You may "opt out" of receiving these materials as provided
below.
- to forward information to you, from time
to time, regarding the products or services of affiliated sites
and those of other BOC sites.
- Where employment opportunities appear on
the site, to assess compatibility b/w an applicant and BOC Gases,
communicate with the applicant, or to send information to our
professional recruitment advisers.
- as may be necessary to support the operation of the site, which
may include billing, account maintenance, record-keeping and research
purposes.
In connection with the uses described above we may disclose personal
information to data processors, agents, sub-contractors and other
companies within the BOC Group of companies. We may also disclose
personal information to obtain credit references and for debt collection
and fraud prevention purposes.
As a general rule, we will not otherwise disclose any personal
information to any third parties, except when we believe in good
faith that the law requires it, or to respond to an emergency.
We reserve the right to transfer any such information to a third
party in the event that we sell or otherwise transfer substantially
all of the business of BOC Limited.
"Opting Out" and Removing Personal Information
Where you have sent us personal contact
details, you may choose to "opt out" of receiving promotional
materials from us and/or our Affiliates. You may "opt out" of
receiving promotional information from us and/or from third parties
at any time by contacting us at sureserve@boc.com.
If you would like to have your personal
information removed from the site's database, please contact us at
sureserve@boc.com.
Removal requests will ordinarily be actioned within 10 business
days of receipt by us.
Third-party Use of Personal Information
The site contains links to other Internet websites. Unless otherwise
explicitly stated, we are not responsible for the privacy practices
or the content of such websites, including such sites' use of any
information.
Keep in mind that, while we encourage all third parties involved
to adhere to our policies regarding our users' privacy and to otherwise
handle personal information in a responsible manner, we cannot and
do not assume any responsibility for any acts or omissions of third
parties, including the manner in which they use information received
either from us or independently. Nevertheless, in the event you
encounter any third party associated with our site (or who claims
association with the BOC Customer Portal) who you feel is improperly
collecting or using information about you, please contact sureserve@boc.com;
we will be happy to forward your message to the third party.
If and when we sponsor promotions, or third parties sponsor promotions
in conjunction with the site, either we or the third party will
post relevant privacy information in the official rules and/or registration
area for the promotion. That privacy information, to the extent
(if any) it conflicts with this Privacy Policy, will govern that
particular promotion.
Changing Personal Information
We recognize that some of the information that we collect from
you during registration will change from time to time. You can change
information that you have previously provided to us at any time
by accessing the registration and subscription pages. Any changes
you submit will be made electronically and will be effective immediately
upon submission.
Security
We use reasonable security methods to protect the data that resides
on our servers. However, no security system is impenetrable. We
cannot guarantee the security of our servers, nor can we guarantee
that information that users supply will not be intercepted while
being transmitted to us over the Internet.
Questions regarding this policy should be directed to sureserve@boc.com.
We reserve the right to modify this policy effective seven (7) days
after the posting of the revised policy.
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